Frequently Asked Questions

• Orders need to be placed by 2PM to be dispatched the same day.
• Orders placed after 2PM will be processed the next working day.
• We dispatch orders Monday - Friday (excluding National holidays).
• If you order before 2PM on Friday, you should expect delivery on Monday.
• Orders placed after 2PM on Friday and over the weekend will be processed on Monday for delivery the next working day.

Estimated time for Thailand delivery: 1-3 days

• Delivery day are Monday - Friday (excluding National holidays)
• Orders placed by 2PM (Thailand time), will be processed the next working day.
• Orders placed after 2PM (Thailand time) on Friday and over the weekend, will be processed on Monday for delivery the next working day.

Estimated time for International delivery:

Registered Thai Post (7-21 days)

DHL Express (3-5 days)

• Thailand orders: free shipping by Thai Post
• International orders: Registered Thai Post or DHL Express. The shipping cost is based on weight of product(s) and country of delivery. You can calculate shipping cost in your shopping cart before you check out.

Registered Thai Post (7-21 days)

DHL Express (3-5 days)

If you are outside of Thailand then yes, You may need to pay import charges/taxes. Please make sure that you are aware of your country’s import charges/taxes before you order from us. We cannot guarantee that we’ll be able to refund your order if you refuse to pay the import charges/taxes.

Your tracking number will be sent to the email you enter in the “contact information” form during the check out process.

Bangkok, Thailand.

You can return your item(s) for an exchange or a full refund within 7 days of purchase. (Returned items must be unused, in the same condition you received them and in the original packaging.)

If you need to exchange your item(s), you’ll need to return the original item(s), request for a refund and place a new order.

Before returning/exchanging an item(s), please contact us through email, Line or phone call:

Email: properbags.contact@gmail.com

How to return your item/s to us:

1. Pack your return securely, please ensure no labels are attached directly to the returning item

2. Please include your order number, your full name, address and phone number with your return.

3. Send your parcel at this address:
 

Proper Bag

34/9 Phatthana Wet Soi 8 Pridi Banomyong 26

Khet Watthana Khwang Phra Khanong Nuea

Bangkok 10110

PACKAGING

• To qualify for a refund or an exchange, all returned products must be returned in their original, unaltered packaging, including all labels and tags.

Shipping cost

• The shipping cost to return/exchange an order is at the charge of the customer

We're sorry you received a parcel with damaged, incorrect, or missing items. Let us know by contacting our Customer Service Team by sending an email to : properbags.contact@gmail.com

Please also include the following details in your email:
- Image of the Item received
- Order Number